Frequently asked questions (FAQ)

We offer either an entirely cloud-based version, installed and running on our cloud servers, or a locally installed version.  CampWorks is a multi-technology solution.  We use a combination of web-based and PC based solutions to provide the right technology for the right task.  The locally installed version is a Windows (PC) based program and must be installed on each computer. This provides the ultimate capability and performance for your office.  Our WebRes service enables secure interaction with your local computer and the internet for real-time online reservations, cloud backup/restore, and CampWorks Connect remote management.  If you need remote access while out of the office, we have multiple solutions including our CampWorks Connect app (web based), remote desktop screen sharing (web-based), and cloud storage/backup and retrieval if you want to restore your database to a remote computer.  This approach provides the best user experience for all parties and eliminates internet connectivity and lag issues that can be extremely detrimental to day to day performance associated with pure web-based products.  If you prefer the web(cloud) based approach, we are able to offer the same great software solution over the internet.  Just keep in mind that it is critical, that you have a highly reliable or redundant internet connection at your office, or you will have no access to the reservation system.

Yes, if you use our web-based solution.  In this solution, CampWorks is not installed locally, but served over the internet from one of our servers.  If you want a locally installed version, then you will need a dual operating system on your Mac.  CampWorks is a Windows based program and will only work on a Mac if it is a dual operating system that also has Windows.  There are products that you can purchase for Mac that will run Windows programs, which may provide capability to run CampWorks on a Mac.

Windows 7, Windows 8/8.1, Windows 10, Windows 11.  However as the older operating systems are no longer supported, we strongly encourage customers to use Windows 10 or 11.

For our web based version, yes, for the locally installed version, CampWorks will work without an internet connection, features requiring internet access (such as sending confirmation letters, online backup, credit card processing, and online reservations) will not work. An internet connection is required at least once per month for reservation counts to be uploaded for CampWorks per reservation billing.  An internet connection is also required to download, install, and activate CampWorks.

We have had small resort customers with only a few units to rent tell us how much CampWorks has helped them to simplify their reservation process and management of the business. The biggest benefit we hear is how easy it is to manage changes and not to lose any information. Many small businesses use a calendar or paper book to keep track, but as the year goes on and people cancel / change dates, it gets quite messy and mistakes are made. CampWorks solves that problem and eliminates a lot of frustrations.

We pride ourselves on excellent support. We want happy customers as word of mouth is a powerful and our primary selling method. While we nearly always answer the phone, some times we are just not available and so the best method for immediate support is to email us at [email protected] This notifies us immediately that there is a problem and we will get back to you as soon as we can. For urgent issues we will usually be able to get back to you in minutes. Usually worst case is a couple of hours. Less critical issues are usually addressed within a couple of days and minor issues are collected and included in the next software build release. New software updates are generally released several times per year.

CampWorks has integrated credit card processing using our payment partner CardConnect.  CardConnect uses P2PE (pointe to pointe encryption) to securely transfer sensitive payment card data through the internet.  All sensitive cardholder data is stored with CardConnect and CampWorks receives a “token”, which is a reference number to the actual card that we can store and send for subsequent processing requests (ie charge a card on file).  This way no credit card data is stored or transmitted by CampWorks keeping you and us completely PCI compliant, but enables you to store and process cards through CampWorks.  You can purchase chip card equipment through CardConnect from about $350-$600 or can choose to rent the equipment.  You may also want a receipt printer.  CardConnect is a FirstData company who is one of the largest credit card processors so in many cases can match your existing rates plus you get all of the benefits of a completely integrated solution.  Click here for more information on CardConnect.

Integrated credit card processing requires a POS printer connected to your PC and a magnetic card reader. Generally, you can find good bargains on POS printers and bar code scanners on ebay or on POSGuys.com. Card scanners will generally need to be purchased from the credit card processing partner (ie CardConnect or OpenEdge). See our hardware section for specific details on equipment requirements. For POS we recommend a bar code scanner, but it is not required to use POS.